Answers to some of the most frequently asked questions
We grouped questions by topic for easier discoveribility
General FAQ
General questions about our software
Can I cancel my subscription anytime?
Zaply is a SaaS platform that enables businesses to send and receive WhatsApp messages without incurring per-message fees. Our easy-to-use REST API supports various media types, ensuring rich communication.
Can I cancel my subscription anytime?
You only pay for the WhatsApp account, not for individual messages. This allows for unlimited messaging, making it a cost-effective solution for businesses of all sizes.
Can I cancel my subscription anytime?
Zaply supports a variety of message types, including text, images, videos, documents, locations, and contacts, allowing for versatile communication with your audience.
Can I cancel my subscription anytime?
Yes! Our REST API is designed to be user-friendly and can be easily integrated with any programming language, backed by comprehensive documentation to help you get started quickly.
Can I cancel my subscription anytime?
Webhook support allows you to receive incoming messages in real time. You can configure webhooks to get instant notifications and respond quickly to customer inquiries.
Can I cancel my subscription anytime?
No. A smartphone and phone number(s) are sufficient for sending and receiving messages, making it accessible for businesses without the need for the official API.
Can I cancel my subscription anytime?
We provide dedicated customer support to assist you with any questions or issues you may encounter, ensuring a smooth experience while using our platform.
Pricing FAQ
Pricing-related questions our customers ask the most
Can I cancel my subscription anytime?
Our refund policy is designed with your satisfaction in mind. If you're not entirely happy with Convert within the first 30 days of your subscription, you can request a full refund. To initiate a refund, please contact our support team with your account details and the reason for your request. We aim to process all refunds within 5-7 business days. Please note that this policy applies to both monthly and annual plans, giving you peace of mind when subscribing to Convert.
Can I cancel my subscription anytime?
Yes, we offer customized pricing plans for large enterprise clients to ensure that our solution meets their specific needs at the best value. Discounts are available based on the number of users, the length of the subscription, and the scope of features required. Enterprise clients can also benefit from dedicated support, custom integrations, and training sessions. For a personalized quote and to discuss your enterprise needs, please contact our sales team.
Can I cancel my subscription anytime?
Our referral program is designed to reward our loyal customers for spreading the word about Convert. For every new customer you refer who signs up for a paid plan, you and the referred party both receive a 20% discount on your next billing cycle. There's no limit to how many people you can refer, which means the savings can really add up. To participate, simply share your unique referral link found in your account dashboard. Discounts will be automatically applied to your account once a referral's subscription is confirmed.
Security FAQ
Security-related questions our customers ask the most
Can I cancel my subscription anytime?
Convert conducts regular, encrypted backups of all data to ensure that your information can be quickly restored in the event of an unexpected issue. Our robust disaster recovery plan is designed to minimize downtime and data loss, ensuring business continuity even under adverse conditions.
Can I cancel my subscription anytime?
Convert implements comprehensive security measures, including regular security audits, continuous monitoring for suspicious activities, and employing a dedicated security team to safeguard against potential data breaches. In the unlikely event of a breach, we have protocols in place to mitigate damages and notify affected users promptly.
Can I cancel my subscription anytime?
Yes, Convert allows you to set granular access controls, ensuring that only authorized users within your organization can access or modify sensitive data. You can customize permissions based on roles, ensuring that team members have access only to the data they need for their specific tasks.
Can I cancel my subscription anytime?
Convert is fully compliant with major international data protection regulations, including the General Data Protection Regulation (GDPR) in Europe and the California Consumer Privacy Act (CCPA) in the United States. We regularly update our policies and procedures to stay in line with these laws, ensuring that our users' data is handled responsibly and transparently.
Can I cancel my subscription anytime?
Convert employs state-of-the-art encryption technologies, including SSL/TLS for data in transit and AES-256 for data at rest, ensuring that all your data remains secure and inaccessible to unauthorized parties. This level of encryption safeguards your information, whether it's being sent to or stored on our servers.
